Effective Communication: Guidelines & Tips

You all learned how to talk, but did you all learn how to communicate effectively? Effective and positive communication is an advanced skill that requires your conscious practice and effort until it is mastered. It serves living harmoniously with others, persuading, and influencing family, friends, and colleagues on the job. Once you know few secrets about proper communication, your chances of succeeding in all life domains grow up exponentially. Furthermore, your internal voice will frequently be screaming “Victoryyyy!” in major disagreements as you remain totally agreeable to your counterparts. All it takes is entering the mindset of the person(s) you’re communicating with, and then positively bringing them to your own. As a first step, here are some few guiding essentials for casual conversations, interactions, requests, arguments, or confrontations:

- - Build rapport: Subtly match and mirror the person you’re talking with (i.e. get in the rhythm of the way they’re speaking, body posture, use of language, etc….). Generally, people who are like each other tend to like each other, so do your best to synchronize your way with theirs.

- - Listen (don’t just hear): We have two ears and one mouth mainly to listen twice as much as we speak. Instead of mentally rehearsing your next argument, actively listen to what really matters to the other person. Their needs will be your guide to satisfy instead of deviating off-topic.

- - Words, tone, and body language: In the famous Mehrabian study, these turned out to have an effect of 8%, 37%, and 55% respectively. Never underestimate, therefore, the profound effects of the silent messages behind your unspoken words. It’s “how” you say things that gives much more meaning.

- - Address them by name often: You’ll be reaching out for their most prominent identity and softly caressing their ego each time. It will sound like flattery.

- - Maintain eye contact: This ensures you’re retaining connection. It gives the message that you’re interested in what they’re saying and that they’re heard. Remember how it feels when you’re talking to someone and they look away or roll their eyes? Yes…. Utterly disrespectful!

- - Empathize: Use your interpersonal intelligence and the ability to be in the other person’s shoes to identify with their feeling, ideas, and situation. Ask yourself: what is it like to be in their position. Paraphrase what they’re saying when you can. This conveys that they’re well understood.

- - Always ask good questions: You can always direct the flow of your conversation through asking open ended questions. This is a sure way to release your counterpart’s defensiveness and probe them to come to mutual conclusions. Avoid giving unsolicited advice till you’re asked.

Once you arm yourself with the above necessities in your interactions, you can further use the following tips to make any point you want with least resistance by your counterpart. You can disagree without being disagreeable; influence while valuing the other person’s stance; and pleasantly direct others’ behavior. Depending on the argument or the situation, you can:

- - Get them to agree more: For beginning conversations, ask questions to get them to agree on, say, 3 things. This is part of building rapport. Questions like: the weather is too hot this morning, isn’t it? The traffic was unbearable today, right? You can, then, introduce your request or the point you want to make.

- - Focus on giving feedback: At times, you’d want to appraise a piece of work or assess a situation. Don’t criticize by just saying what’s not right. Praise the good points as well. As a whole, your opinion will be better received.

- - Sandwich your feedback: Whenever you have something negative to say, make sure you sandwich it between two positive statements. Start off by complimenting the other person somehow (relevant attributes, qualities, or work); give your negative opinion (in a nice way of course); and then finish up your statements by praising again. These positive statements act as a sandwich buffering any negativity sensed in between.

- - Feed forward: When you give feedback, you may need to state the preferred scenario for a specific outcome (e.g. behavior or way). It is an assertiveness technique used in relationships (parent to child, or in partnerships) and mentoring. Don’t remain vague about future direction. Probe them by asking questions to get to the ideal response, or suggest it when they don’t know.

- - Use the “agreement frame”: Nothing beats defensiveness than agreeing first. Use points in your counterpart’s view to agree with, first. Say things like: “I agree that…. And I respect that…. And I really appreciate that….” Then say: “at the same time, I think that…..” stating your disagreement. Never use the word “but” after agreeing. It negates everything you said before it.

- - The pleasant “no”: Don’t get caught in saying “yes” to others’ requests at your own expense. When you offer an explanation to why you can’t handle their request, you’ll be saying “yes” to yourself. You can start off by saying: “Yes, I appreciate your resorting to me to handle this. I really would like to help you out. At the same time, I have to…..” and list the reasons why you can’t while offering an alternative way or a later time to do it.

- - Focus on solutions: Avoid getting sucked up in discussing the problem and rather consider the alternatives to resolving it (more on “win-win” solutions). In doing that, consider the interests and benefits to both of you (you get that through empathetic listening and asking probing questions).

The above tips are really powerful in maintaining positive interactions with others. After all, research shows that for any relationship to thrive, it is necessary to have 5 positive statements to tip off the effect of one negatively stated comment. To become a positive effective communicator requires a conscious decision. With practice, it will become second nature like all other arts to be mastered J

Resolving Relationship Issues: Fit into the Other’s Shoes

If you’re like most other humans - not living in isolation – you’re definitely involved in a wide array of relationships. And you’re lucky if these were enriching to your life and provide you with the necessary support to combat life’s hardships. Unfortunately, in many, you’re very likely to encounter bumps along the road to have these maintained. And sooner or later you may find yourself in attempts to weather all sorts of storms. Conflict, tension, frustration, and serious misunderstandings can result between parent and child, couples, siblings, friends, and colleagues at work. There’s an inevitable break-up with those you find yourself continuously struggling with. Some people are not so easily dispensable though. You realize that there are grave consequences for cutting all ties; and eventually feel you’re stuck with for life. You attempt different ways to reconcile; succeeding at times and maybe failing at others. And you keep trying……till it sometimes completely drains you. Sounds familiar?

There are few things that you need to keep in mind if you wanted to sustain indispensible relationships (you know…, those that can do you more harm than good if you lose):

1. Keep the channels of effective communication open. Even if you were given the “deaf ear” or the “cold shoulder”, each person has a key. Find it to unlock the silence. Talk about what makes them nicely “tick” and then actively listen to what is said (and left unsaid). Approach conversations in a positive way. This reduces the other party’s defensiveness and, in turn, allows you to be listened to just the same.

2. The luggage we carry on our life journeys makes each of us perceive or interpret things differently. No wonder we vary in degrees. These differences naturally breed conflict. In relationships, it’s best to keep the focus on your similarities, common values, and interests. Doing otherwise would widen any existing gap further. Nobody is expected to share exactly your same thoughts, beliefs, needs, or priorities. Find where you both meet and take it from there.

3. It’s not about keeping record of win-lose battles. Believe that you and the other party are on the same side of the fence. Avoid the common assumption of being antagonists fighting over power. Even if the other party still holds that as true, make it appear they have it. You’re the one in control if you have the right attitude and approach. Where’s the common cause? Find it; and make it a competition to reach a win-win solution that is mutually agreeable. Shift your mindset from having a combative to a cooperative relationship.

4. Ask to work on problems together handling each at a time. There’s no “one” way to work things out. With the other party, expand on the possibilities, solutions, and the consequences of each. Problem solving situations are opportunities in disguise to make your relationships stronger. With the right attitude, you can use these constructively to strengthen your ties.

5. Avoid the focus on the other person’s failings. Always consider their assets, qualities, and good attributes. Mention these during your conflict resolution attempts. It’s no use to open the file of past misdemeanors on every occasion. It only flames relational discord. The best thing about the past is that it is gone. Stay focused on what you can do now and in the future.

6. Choose the right time to discuss any arising issue. If you’re angry, wait for your anger to subside a little. We all know that being negatively charged with emotions can lead to irreparable rifts. If the other party is in a rush (e.g. leaving to work), postpone discussion to a more appropriate time. Careful, as well, to the choice of place (alone with the other party as opposed to being in a crowd). Timing can make all the difference. If you leave things to snowball, it would be difficult to rectify an evolved pattern of grudges piling up one on top of another. Do I need to mention the consequences of bottling up? Naaah…, we all must have a taste of that obvious explosion somehow.

When relationships become strained and conflict ridden, they become an additional source of hardship to overcome. The best thing you can do is to equip yourself with the skill of conflict resolution; and practice navigating your way through proper communication. Who wouldn’t like to live harmoniously with cherished others? Consider the following technique which you can use to positively approach conflicts. It requires you to dissociate and take on different perspectives around the issue you want to resolve. It’s more like a “role play” game (Yeah, it really helps to laugh and play when you have serious issues to take care of :) ). It gets you in a clearer mindset to head on disagreements the right way especially if you’re turmoiling inside.

Let’s do this exercise together. Think of an issue you want to resolve. Alone in a spacious area, choose 3 different locations that are more or less close to each other. Note that you’ll be physically standing on each of these and will be assuming different roles or positions.

- First position: That’s fully you! Think of the situation. What are you feeling now and what’s your attitude about the other person? Fully associate with that role (i.e. mentally travel in time scanning different episodes of your interactions and recalling things you’ve seen, heard, and felt). This is your baseline for resolution. When you’re done, blank the pictures in your mind and physically shake that role off. Move, next, to position 2 (usually facing the first position as if you’ll be conversing with the first role).

- Second position: That’s them! This is when you’ll assume the role of the other party. In your mind, imagine you’re fully them. In other words, be in their shoes, wearing their clothes, speaking as they do, and thinking exactly the way they would. Now is the time to practice “empathy”. Carry whatever degree of emotional baggage and experiences they may have had on their shoulders. Look at the person sitting in “position 1” (the original you). What’s their attitude towards you and what do they want? How are they talking to you? Get into their mind set. Why are they behaving, thinking, and feeling the way they do? Don’t forget to consider their good qualities here. Take as much time as you need. When you’re done, shake it all off like you did the first time; and go stand in position three facing the first two.

- Third position: That’s the role of a wise observer! Now in this spot assume you are a complete stranger to both as if you were a spectator of a movie. Your role here is that of a detached advisor who will objectively give an opinion about what’s going on between the two. Dissociated enough from the situation now, be as objective as you can. What’s going on out there? Generate solutions that are mutually satisfactory. Knowing that you cannot tell the other party (the one in position 2) what they are to do, advise the one in the first position (the real you) of how to better handle the situation. What resources does that person need to handle it right? What was missing in all interactions? It could be more confidence, empathy, better communication skills, etc…. Take your time to discover these.

When you identify the needed resources, and still in that position, remember a time when you actually did have what was missing. Fully re-live those memories mentally one by one. See? You have these already and you can bring them back if you choose to. Imagine that you can transfer these somehow to the person sitting in the first position (again, the original you). You can gesture the transmission with your hands, or mentally. Then, go sit in “position 1” and imagine you’re receiving these through both body and mind. These are your new armor for future interactions. Remind yourself of the 6 points above. Now look at the person sitting in “position 2”. It feels different, doesn’t it? You have a better understanding of how to lead your confrontation and reach reconciliation. You and the other party will both win this time. GO!

Contain Your Anger (for a while)

Life can throw us in the gutter sometimes when we least deserve it. It makes us prone to lose our temper specifically when we face injustice, shocking news, spitefulness, grave disappointments, or acts of malice by others. We may differ in reacting to such predicaments. Some of us just shake our heads in disbelief and turn our negative emotions inward; some others display their anger openly demanding corrective action on the spot. It might be helpful sometimes to dramatize our reaction to an extent. This is how we set your boundaries so others wouldn’t cross them (e.g. reacting directly to an insult in a mild way). At other times, there’s more to gain than to lose if we suppressed our anger for a while before reacting. I am not suggesting we bottle up our anger (a lot of harm can ensue in doing that). Just contain it a little and channel it properly.

Usually, our first spontaneous reaction in fury is most regrettable. Our problem may compound exponentially. This is because we have a clouded vision and blurry reasoning. The “count to ten” before reacting rule is set specifically for such reasons. You may be tempted to say “hell! I can’t help it. I don’t want to suppress the anger! It would seep in other covert ways!” But consider the alternative. If your anger was towards a person, you can lose the battle if you give your anger free reign especially if that other person has more power over you (e.g. an authority figure like your boss or your parent). The prospects of unpleasant consequences can be inevitable. You can boil inside, but it’s best to control yourself and consider how to best respond. Give your opponent a blank stare with a mild expression of your in-appreciation of what’s going on, ask to discuss the situation at another time (come up with an excuse for why not now), and then off you go to a place where you can unleash your anger as you give the situation some thoughtful consideration.

In your quiet place, start off by dissecting the conditions. You need to carefully plan, carefully phrase what you will say next, and carefully reflect on your options. Ask yourself: “what advice can I give my best friend if s/he were in a similar situation?” As you do, you may find that you are still fuming in anger and need to discharge it somehow. You’ve probably heard of venting out pent up anger through sports, screaming in a remote place, or simply engaging in a relaxation technique. Here’s yet another tool you can use if you want to be in more control of your situation and win over whoever made you angry.

Still, in your quiet place, take deep breaths and engage in mental combat with your rival. Imagine that you are in a boxing ring punching your adversary in the face. Clench your fists and move them with each blow as you live the fight in your mind’s eye. Keep breathing forcefully in and out. Beat your rival repeatedly in the face while s/he becomes too weak to fight back. Tell yourself “The more I hit, the more I take my revenge; and the more I discharge my anger”. There ….. you get more and more relaxed as your opponent finally totter and crumple to the ground. You feel all too exhausted from this anger display and release. Down your opponent goes, but up goes your sense of victory. Tell yourself: “I win! I win you #@#*! And I am very satisfied and relaxed now” Relive the moments of triumph. Change scene and contemplate further solutions to handling your situation. You’ll find plenty now that you are more empowered. Repeat the punching and winning with every option you consider. This will further release any residue frustration.

Some final tips: In considering the scenario of your confrontation, you need to have a bird’s eye view of the whole picture. Now that you got your revenge, attempt to see the situation from your opponent’s perspective, attack the problem not the person, talk about how “you feel” and what it means to you, address multiple solutions, and find middle grounds of agreement (i.e. negotiate to make it a win-win situation). Careful planning of how you handle the situation can make all the difference. Just like you won that imaginary boxing fight in that ring, you can win gracefully in reality. You have equipped yourself with a clearer vision. You would have contained your anger for a while, found a healthier way to vent it out, and planned well your battle. And it’s not whether you can contain your anger or not. It’s whether you want to. And you’d want to remain in control until you mobilize your inner resources, right? You need to turn things round for your own benefit, don’t you?

How Can NLP Improve Your Life?

Many still don’t know what Neuro-Linguistic Programming (NLP) is, or for what purposes it is used. NLP is a very broad field and tends to be linked to many concepts and various settings. Despite the numerous long definitions, I like to think of it as a “pool of tools” to bring more life fulfillment. NLP stipulates that our habitual patterns (mental or behavioral) are highly linked to our neurology; hence, create our habits and programmed responses. Its techniques instill new neurological patterns to replace unhelpful thought or behavioral process; thus, reprogram “the willing to change person” to be more empowered and efficient. It, also, relies heavily on the use of language and this is when it becomes all too therapeutic. Language can trigger a shift in thinking; hence, behavioral change. The proper use of language, also, facilitates more effective communication with people we want to have a positive influence on.

As an NLP practitioner, how can I possibly help you implement positive changes? And in which life areas can we apply NLP techniques? The use of NLP spreads to effectively dealing with dissatisfaction in many areas of day to day living. The procedures work only if one is really motivated to make the changes and expends the proper and required effort. Most techniques involve visualization giving this free reign at times, and controlling it at others. The following are only a few examples targeting specific areas of concern you may encounter:

- Like to dislike: Change something you like or desire to something you don’t like (or vice versa). For instance, you have the continuous urge to eating chocolate, but you know it negatively affects your health (e.g. being over-weight or having high cholesterol levels). Broccoli is one vegetable that is very healthy, but many dislike it. Both patterns can be changed in few minutes through a simple exercise of visualization.
- Change a limiting belief: If you have a limiting belief (e.g. I’m not good enough) that cripples your actions or decision making abilities, a similar exercise can be undertaken. A more empowering belief can be substituted in no time. The technique can help you deal with issues of low self-esteem, hesitation, lack of control, etc….
- Eliminate contextualized habits through the swish pattern: create a substitute action for a habit you want to get rid of (e.g. nail biting, grabbing a chocolate bar after dinner,….). Only habits that are relevant to specific contexts can be eliminated through the swish pattern, not more general ones (e.g. smoking may require a different tool). It also makes use of visualization and an alternative action needs to be well thought of.
- Putting yourself in a resourceful state: This could be used for particular situations when someone needs to feel more empowered, relaxed, happy, or confident – to name a few (e.g. presenting to a large audience). We work on creating an anchor (e.g. an action like pressing your own knuckle) that fires up the desired state when needed.
- Dealing with major negative emotional events: Past traumas and acquired phobias can be overcome through Time Line Therapy. It’s based on the idea that people have a Time Line in which life events (past and future) are organized. You are taken on an amazing mental trip during which memories just pop out there while you’re in a conscious state. Distressing memories are dealt with through letting go of the relevant emotional baggage, reflecting on the lessons learned, and detaching from the distressing event(s). Time Line Therapy can also be used to remove distressing memories all together, change memories, or even create future memories.
- Conflicting parts integration: It’s used whenever you have a conflict towards a specific issue. It could be inconsistencies in emotions towards something/someone, or a conflict in making a decision. The process is based on the idea that we have different parts within us and they all serve our best interest in becoming whole. This technique reduces the conflict among two opposing parts, integrates them into one, and a new state of “ease” is created.

NLP is used in psychotherapy and life coaching. These two areas capitalize on the proper use of language (with self and others) and use many techniques to help people overcome obstacles and limitations. Mastery in effective communication extends, also, to better outcomes in interrelationships and even the business setting. Hypnotherapy is another area that extensively utilizes NLP. Hypnosis deals with problematic behavior (i.e. phobias, anxieties, smoking cessation, insomnia, etc…) or to change negative mental patterns (i.e. low self-esteem, concentration, procrastination, etc….). It branches out as a leading “change” tool and relies heavily on the use of language that is most comprehensive to the unconscious mind.

Any certified NLP Practitioner can guide you through the processes of positive change. The practitioner acts as a facilitator of reprogramming the mind and behavior; the motivation to change and the effort rely on you. If you follow the steps proposed by the practitioner wholeheartedly, you will enjoy the transformation. The techniques are said to work like magic because they take very little time and the results are amazing. And best of all, it doesn’t have to be called therapy (if that makes you a bit reluctant). You won’t be labeled a patient. I’d like to think of it as “empowerment” to move forward. So go on, have a taste of NLP. You do want to improve your life in more than one area, don’t you?

Talk To The Chair!!!!

Doesn’t it just irritate you when you try to make a point to someone and all your arguments fall on deaf ears? You feel so un-listened to and some, in a humorous way, would even tell you: “Talk to the hand” as you advise, give your point of view, or otherwise. Many relationship problems quickly soar when one or both parties would not listen well enough. It happens all the time between friends, parents and their children, husband and wife, and even colleagues at the workplace. Each would be engaged in mental rehearsals of certain arguments to shoot on when the other person pauses. The end result is grave misunderstandings, anger, resentment, or anguish especially if the issue being discussed is rather serious.

What we need to pay attention to is that despite differing in opinion, there’s a kernel of truth in both party’s point of view. One that seeps unnoticed or remains invalidated during discussions. The ineffective communication may reach a deadlock and naturally frustration can ensue. Many scenarios may follow: the infamous silent treatment, escalated conflict, or other drastic negative measures undertaken by either party. So how are we to effectively deal with all the negative feelings before things compound to that extent?

Instead of “talking to the hand”, in therapy, there is a procedure called talk to “the empty chair”. It is used to soften the client’s anger or resentment towards the stressor (i.e. source of stress). Anyone can use it when there is disagreement to gain clarity, alleviate the grudges, and modify off-putting behavior. Try it yourself if you may. Simply, all you need to do is sit in a room and face an empty chair. Imagine that the person you have a disagreement with is sitting on that chair. The baggage you have has to be unloaded; the rage needs to be released. Tell that person your point of view all over again. Let it all out. Don’t leave anything unsaid (even it was harsh). You don’t need to act out your anger. Say things in a calm manner as if trying to persuade that person once more. Experience the feelings you have. Make your conversation as detailed as possible. This process will help you understand yourself and your attitude better.

When you’re done, switch chairs: sit in that empty chair and face the seat you were sitting in. Now imagine that you are that person and start replying in that person’s logic to your previous conversation. See the situation in that person’s eyes; use the reasoning that person has. Exhaust all the arguments that s/he would want to say in response. Similarly, engage that person’s feelings, and fully express his/her point of view taking all the time necessary to gain clarity. Find if there is any good or bad will, reasons, ignorance, or shortcomings. Acknowledge out loud all these on behalf of the person.

You, lastly, need to change seats again. This time, choose a new seat; different than the first two. Take on the role of an observer and start recalling the previous two conversations. What would an observer say about those interactions; and how can the two points of view be reconciled? Give advice on how better to handle the disagreement/situation. Do the best you can to be objective. It can be difficult, but doable.

Finally, go back to your original seat and face that empty chair again. Start arguing about your point of view. You’ll find that it comes with less intense negative emotions. There still is disagreement, but trust that next time you converse with that person for real, the flow of the conversation will be much different, less intense, and more understanding. You were in his/her shoes and will be better prepared, more convincing, and more in control to handle the opposing arguments.

One more tip on how to crown your point of view with success: persuasion works best when you start off with the other’s point of view (and after that exercise, you know it really well). Say first what they would normally say, and then refute it. This is how you get the other party’s attention. They get to really listen when they hear their own logic to; then slide in your point of view. Eventually you’ll find that instead of being given the “talk to the hand”, your chances to score rise drastically. So next time you disagree with someone, and you really want to win, why not go “talk to the chair” first?

Your Attention, Please!

I always looked forward to celebrating my birthday; and just last week I did (Yay!!! I am one year wiser!). What I like most about my birthday anniversary is the sing-song like excessive attention I receive – one that stretches a few more days many times. Family members recall and make the effort. Very dear friends call, send messages, and write on my Facebook wall. It feels so darn good to wear the crown and be in the spotlight. Give it a few days and that attention levels off again, but so what? It surely makes a lot of difference on that exceptional day; even if it was for just one day. Get that sort of attention every day and it will have a counter effect akin to what celebrity figures suffer.

Most of us crave attention; yet, we give and receive it sparingly. Do we have to wait for occasions to provide others with such a positively mood altering doze? Think of those people you love to associate with. Aren’t they the ones who are most attentive to you? Those skilled communicators you admire; aren’t they those who make you feel really engaged? They look you straight in the eyes as you speak and their gaze shoots very deep that you feel the connection touching your very soul (it sometimes gives you the creeps). Among the crowd, they address you by name to relay the message that “you’re not just a number”. You’re gently forced in sync to any point they relate. Compare how you feel then, with what conjures up when someone is only partially involved in your conversation - being too busy with his/her mobile (answering messages or emails) for instance. What a disappointment that would be especially if you were the only two out there.

Almost everything in life responds positively when given sufficient attention (e.g. plants, work/business, pets) especially us, humans. It’s an energizing force that triggers a host of positive emotions; and has a spillover effect in different walks of life. It embeds a lot of meaning: care, respect, responsiveness, love, appreciation, presence, and the like. Get deprived of it, or lose it, and a state of distress precipitates. It may transform into jealousy, anger, de-motivation, sadness, or feelings of ostracism. No wonder we witness people retaliating, siblings engage in rivalry battles, marriages collapsing, employees becoming less productive, and friendships breaking-up. I am not suggesting we overwhelm others with too much attention. That sort of obsession-like focus can lead to similar problematic byproducts.

But is it easy to provide others with our undivided attention all the time? By no means is it that simple. We come equipped with limited attention spans and are easily distracted. But at least we can train ourselves to be fully there in our interactions. Be aware of what others are saying (and even not saying). Many of us filter out all sorts of sensory information – especially listening - as others try to make a point. We engage in mentally preparing our arguments instead. We fail to consider that we have two ears and one mouth for a reason: to listen more than we speak.

What about the targets needing our attention? Can we possibly be fully attentive to all people we know? Again, our mental and time resources are limited. We can’t but be selective and prioritize as to who deserves our attention most. Never mind those with sufficient support. They may be saturated enough to develop a flight reaction. Clearly, people dear to our hearts come first; others who appear to be receiving little attention come second. They do need that extra push. It’s worthwhile to seek them out if you’d like to make a difference. You might just be their catalyst for positive life changes. Your life must have been de-toured by someone else somehow. Wouldn’t you like to leave a fine mark in somebody else’s journey?

“The Future Belongs to Those Who Ask!” ~ 3DS

I was invited by a colleague of mine to attend a negotiation seminar a few days ago. It was very inspiring, indeed, and validated many of the concepts I know and apply. The presentation touched on asking for discounts as we attempt o close some business deals. “If you don’t ask, the answer is always: NO!” the presenter announced. I agreed with that, but disagreed with asking for service discount. To me, that meant risking accepting less of what usually is offered (not too many people are conscientious, or are aware of the ramifications it has on their profession). With respect to displayed merchandise, the risks of getting less when you ask for a discount may be minimal, so go ahead ask for it. Demand it if you can (of course while paying attention to your tone). Take it at full price without asking, and you’ll always wonder if you could have done better. Those arguments made me reflect on the power of “asking” as determining much of our future life path.

Malcom X once said: “The future belongs to those who prepare for it today”. In a similar vein, Eleanor Roosevelt proposed: “The future belongs to those who believe in the beauty of their dreams.” In a congruent fashion, I believe that “the future belongs to those who ask!” I asked to join the psychotherapy training program, and was lucky to get in despite being way past the deadline. I was surfing the net for ICF accredited “Coaching” schools and encountered the International Coach Academy. They called me and provided me with all the information I needed. I enrolled; and my career path changed in both instances. The positive consequence of “asking” for things applies to many other life areas I take initiative in. I just ask, and the universe responds in amazing ways. Sometimes I “ask”, but I’m denied only to find out later that something better was arranged for me.

Hesitation to ask for something may have bases in the “fear of failure” (rejection can be a killer sometimes). “How can I courageously imply to that cute girl/guy that I like him/her? What if s/he said no?” That’s a dilemma many face. “How can I ask for that raise? Surely Management is working within a tight budget!” Truth is, don’t ask for it, and you stagnate. Would you want to wait (maybe forever) until your number is called out? Your chances are inevitably 50-50 to get it or not; despite your apparent strong belief (100%) you won’t get it. You don’t have all the “givens”. You have to be clairvoyant to forcefully say you know it all, don’t you? Alternatively, hesitation may have bases in the “fear of success”. You’d reason: “Me, with that cute guy/girl!” (Good God! a relationship would be too overwhelming), or “Me, with a better salary, or finally granted that promotion!” (I could be envied, or it could be too much to handle). This is when some self-sabotage to remain in their habitual comfort zone. Success seemingly carries with it an extra toll. Many would worry about change; it’s too much of an effort!

It probably is a known fact, by now, that any type of fear can be overcome only if faced. And if you still have doubt about what could happen IF so and so took place, ask yourself: so what? What could it mean? We tend to take things too seriously, so lighten up a bit. Talk about your concerns loud enough by taking the worst extreme scenario. Is it the end of the world? Can I try something different if this or that didn’t work out? Surely, choices are plenty if only we look hard enough. Again, and quoting my inspirational presenter “If you don’t ask, the answer is always: NO!” You ask, and it’s either a Yes, or a No. A “Yes” grants you what you want. A “No” needs to prompt you to ask again for something different. This is how you brighten up your future; this is how you leave your options wide open; this is why I believe: “The future belongs to those who ask!”

Beware of Emotional Vampires!!

A vital ingredient that spices up our lives is being around other people. We’re blessed with having family members, friends, colleagues, and even casual acquaintances who best serve our social nature. All too often, however, we end up being among the wrong crowd. And instead of being energized by people in our lives, we find ourselves disempowered, depleted, or upset. Make a connection and reflect for a moment. With whom do you feel totally zapped out of energy? Who have you started dreading being with? If you’re able to recognize a few, then you’ve probably identified those known as “Emotional Vampires”.

Unlike the blood sucking folkloric vampires we’ve heard of, “Emotional Vampires” suck your positive emotions (or your life blood). They make you angry, depressed, overwhelmed, trivial, defensive, or drained. They come in different disguises and flavors: the needy and helpless (the victim), the depressed (always whining), the controlling (the forever bossing you around), the drama queen (that takes everything to the extreme and then the show begins), the narcissist (it’s all about me; you shut up), the perfectionist (the never satisfied and the detail oriented), and the criticizer (can’t ever win with that one; you’re a forever loser).

If you don’t properly control the presence of these “Emotional Vampire” in your life, you could end up suffering depression, anxiety, isolation, substance abuse, or any other maladaptive behavior. Dealing with emotional vampire is very easy if they meant nothing to you, or if you did not need them. You simply terminate the relationship. But what if they were important people in your life – ones you love most and cherish (i.e. your father, mother, sibling, spouse or your best friend). These could be your superiors at work or maybe other coworker. Now, that becomes a tough call!

Two things you need to keep in mind:
1) You can’t change them (you can only change yourself or the way you deal with them).
2) And that it’s about them; it’s not about you. Something lacks in their lives and they want to fill it up. They could be in a chronic strife to seek attention, recognition, validation, or acceptance. Alternatively, they can look tough and assertive on the outside, but underneath feel empty.

So, how do you deal with such emotional vampires?

- Consider again, is it possible to take your distance? Can you eliminate all contact with the type? Or maybe reduce encounters drastically?
- When contact is inevitable, visualize a protective mental safety shield that protects you from their negativity. Don’t allow their words to seep into you. Above all, resist the urge to be their therapist.
- Listen to your body. Is your tension level rising? Do you feel sleepy? Are you suddenly craving for something sweet? Have you suddenly lost all motivation to eat, go out, or do anything? Your body cannot mask the distress; it sends you multiple signals. Don’t allow yourself to react (they want you to). Breathe deeply and take your time before responding. If you can, listen then forget. Work on up-lifting your mood right after the encounter.
- Set your boundaries. Speak up with confidence about what you would, or would not allow in your relationship. Be assertive; yet gentle and empathetic. You can always disagree without being disagreeable; and the only power they have over you is that you give them. Exhibit that “tough love” you hear about.
- Deal with your guilt feeling as you resist being submissive to their influence. Many do actually take you on a guilt trip and that is how you conform to their whims. You’re trying your best to be supportive, but there’s a limit to how much you allow.
- Reframe their behavior as that deserving pity. They are immature children who were bitten a long time ago. They will have to outgrow their tantrums on their own. They don’t know why they do the things they do and if you confront them, you’ll find them in denial. Just exercise your patience (you have a golden opportunity there).

Beware of being bitten by those vampires. You don’t want to eventually turn into one, do you? Be mindful of their trespassing your territory and deal with it. Either shut them away, or use the above strategies. Stay in positive motion and spirit. Use a lot of humor. You’ll bewilder them with your action (they are very passive). Empower yourself in their presence constantly (this is how you vaccinate yourself against their poison); else, they’ll bite you; and you’ll be off to find your own prey….

Make Me Feel Important!!

“Pretend that every single person you meet has a sign around his or her neck that says, ''Make me feel important.'' Not only will you succeed in sales, you will succeed in life" (Mary Kay Ash). What a life philosophy to adopt! Indeed, as a customer, you would like to feel important, so would you as a family member, a student, a hard working employee, and even as someone providing an ordinary service. It feels so good to be noticed and valued. Wouldn’t it hurt YOU if you felt ignored or neglected? Wouldn’t YOU feel blessed to be noticed and appreciated? You can be the most confident human on earth; you can be the most self-sufficient and independent person in the world; but, still, there’s always room for external appreciation that needs to be occasionally filled.

It would be a mistake to assume that others are OK without your acknowledgement. In many instances, people resort to psychotherapy or coaching just to create the space to feel important. Let’s not wait for this to happen. Go out there and make others feel important no matter what their social status is. You’ll make their day a better day; and consequently yours. You will feel important because you made a difference. It comes back ten fold. It really is so rewarding. Go ahead, try for yourself and notice how it will make you feel.

You are One of a Kind!!!

So I was conversing the other day with a friend of mine when he said something that lit a bulb in my mind’s eye. He mentioned that he finds everybody the same. He fell in the trap of over-generalization. Without hesitation, I responded that I disagreed. It’s a matter of perspective, I guess. He looks at sameness. I try to find the unique qualities in every person I meet. I don’t suppose people have a lot of commonalities. I mean, physically we share the basics, but what fascinates me about human nature is the unique combination of the varied qualities or traits forming one’s character. That’s what magnetized me to be in the peoples’ business; and aim at partnering with others in their process of self-discovery.

Do you share my belief that YOU are special in YOUR own way? When I hold this attitude as I talk to you, you shine. Come to treating you as yet another ordinary person, that sparkle in your eyes fades :(. Experiment on it and see for your self. Notice the difference in another person’s behavior when you treat him/her on bases of fault-finding or neutrality on one hand, and with affirmation of their best unique qualities on the other hand. The outcomes are amazingly polarized. This happens because we all have a grounded unequivocal conviction that no one can ever match our being that idiosyncratic in so many ways. We could make use of external sincere reminders to support that guiding principle no matter how hard we try not to openly seek it.

So, when I interact with you, you can be confident that I will be exploring the best in you. I will try hard to find those things in you that I would want to imitate. I will make sure to voice out loud the commendable actions you demonstrate. That mind-set requires a lot of training; and it definitely is not easy to take that stance permanently all of a sudden. You can object that you cannot apply this attitude to every one you meet. Abound are those whom you hold a grudge against, or shun to cut the cords of any further possible maltreatment. To that I say, give yourself some time to forgive and forget. Meanwhile, find where they blossom and eulogize it. You’ll find that things can take on a different turn.

You can, also, balk that people might think you’re just sucking in. To that I say, when people find out how genuine you are, and that your attitude is consistent with all those you meet, they will know that with you, they are in safe hands; and that their image you will never break. You are unique in so many positive ways. It’s those positive attributes that I try hard to find in our first encounter. It is those positive attributes that I keep looking for in further exchanges…..

Why Be "Praise" Misers?

I heard someone say “Always praise in public and punish in private”. Very wise, indeed. How do our caregivers start teaching us right from wrong? They engage in punishing our bad behavior and (supposedly) praising our good efforts. Very intuitive, right? Sadly, the trend for praising slows down as we grow into adulthood. Very few are those parents who continue to commend their children’s’ efforts with time. Others are saluted for being alert not to embarrass their children in front of others upon misbehavior. They save the reprimand to a side-talk. Great! But they become blind unintentionally, sometimes, to the necessity of maintaining a sense of self-worth in their children. They don’t pause to counter-balance the negativity with what a child needs most: some acknowledgement for being good in other aspects.

Children are not the only targets of punishment or reprimand. It hurts even more when we become adults. We all make mistakes; and it’s already harsh enough to know that we are far from being perfect. But we learn from our mistakes (hopefully); and we don’t need someone else to keep bringing it to our attention in a domineering way. And if there is, indeed, room to effect positive change, there are rules for reprimand to work.

I admire those who are clever enough to properly frame a reprimand. Usually, those are more sincere in caring for the other and “saving his/her face”. They give some praise or compliment about the other person’s good intentions, unique personality, or another job well done. They, then, gently highlight the improper behavior, action, or strategy. Then suggest an alternative better mode to replace it. Even better, still, and after giving praise, is asking the other person whether that behavior is, indeed, the best there is in that given situation; and whether a better alternative exists. Very few are aware of how powerful framing reprimand in a positive sense is to move one forward.

In the heat of the moment, many loose sight of considering the good in others. We sometimes fail to see the bigger picture. But it is a learned skill. It can be utilized in dealing with both adults and children; with employees and employers; among spouses and friend. Praise – even for no specific incident- builds ones’ self esteem. It raises awareness that one is still appreciated despite any flows. It motivates one to believe in his/her ability to be a better person; not give up; and conclude being worthless. It is an attractive way to communicate with others.

I know people and employers who would refrain from paying tribute or compliments to others under any circumstance. When I ask why so, one mentioned that it’s his way of making the other person work harder and keep trying. In reality, this category would be so apprehensive to let others know how good they really are. They would be anxious of letting others be so confident or become conceited with time. All they could pinpoint is flaws of character, or faults in dealing or actions. What happens is it only leads others to stop trying. Why would they persevere if recognition is never granted? Unless they are intrinsically motivated to maintain high standards, the external motivation is just not there. Any interest to further prove one self wanes with time.

Unfortunately, “praise” misers are abundant everywhere we go. In every day life, few nice words do a great deal in alleviating a distressed soul. Praise and acknowledgement normally give reassurance of ones' being; and supports undertaken efforts. Why restrict it to a behavior, or any other specific occasion? Why is it that we use acknowledgement sparingly when its effects are like music to the ears. It stimulates the heart to love life, the self, and the other person. It does not cost much. When made a habit, it reflects self-confidence, transcendence to a higher emotional level, and wisdom. Why then remain misers in spreading positive vibes around?

Feedback or Criticism?

When we interact with others, we are prone to give or receive judgments of various types. Sometimes judgments received may be positive. They either boost our self confidence, or verify that we are on the right track in our behavior or attitude. And don’t these just sound like music to the heart and ears? At other times, judgments by others may be negatively perceived. They might irritate us either because they are not true; thus, put us on the defensive, or because they strip away our having some positive self image. Wouldn’t we all need less to hear of these?

In some instances, we may have to deal with someone who keeps criticizing our actions, beliefs, or attitudes. For no apparent reason, and despite all our efforts to reflect a positive standing, we find ourselves being showered with negativity. As a result, we find ourselves taking precautions to shun meeting that person. “Why would I willingly put myself under attack?” one might rationalize. “I’d rather be with those who make me feel good about myself”, one would reason, right? Being criticized on one incident is enough to make us doubt ourselves, so why do we have to tolerate continuous negative evaluations?

Scientific research supports the idea that those who engage in criticism have, in fact, low self-esteem that they try to uplift by degrading others. Rest assured then, that once it’s the case, you are not at fault. Try to understand the insecurity that person is projecting; and smile back. Attempt to find good qualities s/he holds and give in return only praise about these assets. You just may succeed in giving him/her the reassurance needed.

Now, imagine that you caught yourself criticizing someone else. You might ask yourself: “Why am I doing this? What purposes would it serve?” You might have all the good intentions in the world that all you are doing is providing feedback. Perhaps your aim is directed on improving certain aspects or casting some light on a different perspective. You might have a genuine care, but it would look as if you were superior, or merely degrading the other person. Some would assume they have the right to give such feedback being the other person’s boss, parent, or have any other hierarchical role. Even then, one should be aware that there’s a fine line between criticism and effective feedback.

Feedback has a different lure. It is put in positive terms. It is more humble and is phrased in terms of other possibilities. Unless you want to maintain your own belief that you know better, ask permission to give your feedback. Start up with a positive note on aspects to be discussed, then, highlight your opinion in a question form. Effective feedback provides alternatives and possibilities; Criticism locks one in a doubt loop. Feedback induces the receiver to ponder about ways to fine-tune; Criticism prompts one to shut-down and ruminate about shortcomings.

So next time you have the urge to give your own evaluation, aren’t you better off making sure it is not threatening to the other’s positive sense of self. Why not wrap your tone of voice with all sorts of sensitive considerations? I bet it would guarantee both an open heart and all ears to your message. Says who you know better? Even if your role dictates more knowledge, why not make it a two way communication process by listening to what is said in return? It could just be that you are the one who needs feedback….